Returns & Exchanges
At Bombay Sapphire, we strive for excellence in every bottle; however, due to the nature of our food and beverage products, returns are typically only accepted for damaged or incorrect shipments. Please contact our support team within 14 days of delivery to initiate a claim for a replacement or refund.
Contact Support
Email our customer service team with your order number and clear photographs of the damaged or incorrect items received.
Verification Process
Our quality assurance team will review your claim within 48 hours to confirm the eligibility of the return based on our safety standards.
Secure Packaging
If approved, place the items back in their original shipping box with all protective padding to ensure safe transit back to our distillery.
Refund or Replacement
Once we receive the returned goods, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing